Return & Exchange Policy
We want you to be completely satisfied with your purchase. Due to the nature of these products (size, assembly, electrical components), please review this policy carefully.
Return Window & Condition
You have 30 days from delivery to initiate a return. Items must be in new, unused, and unassembled condition, in their original, undamaged packaging with all parts, hardware, and manuals intact. For electric desks, this means the product must not have been plugged in or used.
Non-Returnable Items & Conditions
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Assembled or used furniture: Desks, office chairs, or shelving units that have been assembled or show signs of use cannot be returned.
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Final sale items: Marked "Clearance," "As-Is," or "Final Sale."
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Missing/damaged packaging: Items must be returned with original packaging intact.
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Items damaged due to customer misuse, improper assembly, or accidents.
Return Process & Fees
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Contact us for a Return Authorization (RMA) number within 30 days. Returns without RMA will not be accepted.
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Pack items securely in original packaging with all hardware and instructions. Items must be disassembled.
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Customer pays return shipping. For large items (desks, shelving units), costs can be significant. We recommend trackable, insured freight service.
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A 15-20% restocking fee may apply.
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Refund issued within 10-15 business days after receipt and inspection. Original shipping fees non-refundable.
Damaged or Defective Items
Inspect your shipment immediately upon delivery. For freight deliveries, note any visible damage on the delivery receipt before signing. Contact us within 48 hours with clear photos. For electric desks, do not attempt to use if damaged. We'll arrange a replacement, part shipment, or refund.
Missing Parts
If your furniture arrives missing hardware or parts, contact us within 7 days. We'll ship missing parts free of charge.